Appointment Cancellation Policy
Twenty four hour notice is required for cancellation of all appointments. To avoid the RRD (Refundable Rescheduling Deposit), please call 563-383-5171 at least 24 hours prior to your appointment. Messages may be left after hours. The RRD fee is $ 25.00 for return appointments and $ 50.00 for all other appointments, including procedures. Advanced notification of cancellations allows us to provide better service for our patients.
Nursing Staff Availability
Nursing staff is available to answer your medical questions between 8:30 a.m. – 4:30p.m. Monday thru Thursday and 8:30 a.m. – 2:00 p.m. on Fridays. Please allow time for our staff to discuss your medical issues with your physician. Calls received after 2:00 p.m. Monday thru Thursday and 12:00 p.m. on Fridays may not be returned until the next business day.
Prescription Refill Policy
Prescription requests are processed between the hours of 8:30 a.m. – 2:00 p.m. Monday thru Thursday and 8:30 a.m. – 12:00 p.m. on Fridays. We do not fill medications after hours (nights and weekends). Refills of current medications need to be requested through your pharmacy. Please contact your pharmacy to verifiy your prescription request has been completed. Written prescriptions require a 48 hour notice. Due to federal changes in prescription drug coverage we require copies of prescription drug ID cards.
Updated insurance information is required at each office visit. Please bring your current insurance card(s) to your appointment. Failure to provide complete and accurate information may cause a delay in your claim being processed. As a courtesy we will file your health insurance claim for you. You may need to contact your health insurance carrier if your claim is unpaid after 30 days.
Medical Forms Policy
We will complete your medical forms upon request. Please allow 7 to 10 working days for processing. There may be a fee upon completion. See link to the right for complete policy.
Release of Records Policy
Charts copies are available upon written request. Please allow 7 to 10 working days for processing. There may be a fee upon completion. Click here for more information